Return & Refund Policy

Effective Date: March 2025

At Infutureweb Technologies, we value your satisfaction. This Return & Refund Policy explains the terms under which returns, exchanges, or refunds are accepted.

1. General Policy

• Applies only to purchases made directly through Infutureweb, it’s subsidiaries or it’s agents.
• Proof of purchase (invoice, receipt, or order confirmation) is required.
• Customized, downloadable, or subscription-based digital services may not be eligible for return.

2. Physical Products

• Returns accepted within 7–14 days of delivery if unused and in original packaging.
• Customer bears return shipping costs unless the return is due to our error (wrong/defective product).
• Refunds are processed once returned items are inspected and approved.

3. Digital Products & Services

• All sales are generally final once the product has been delivered or accessed.
• Refunds may be granted if:
  • The product was not delivered.
  • A technical issue (caused by us) prevents access or usage.
  • The wrong product/service was provided.

4. Subscriptions & Services

• Cancellations can be made anytime but take effect at the end of the billing cycle.
• Partial or prorated refunds are not available unless required by law.
• Billing disputes must be reported within 7 days of the charge.

5. Non-Returnable / Non-Refundable Items

• Customized or personalized products.
• Services already rendered (e.g., consulting, design, development).
• Gift cards or promotional credits.
• Digital products once downloaded/accessed (unless defective).

6. Refund Process

• Approved refunds are issued to the original payment method within 7–14 business days.
• Processing time may vary depending on your payment provider.

7. How to Request a Return or Refund

To initiate a return or refund:

1. Email us at support@infutureweb.com with your order details.
2. Include a description of the issue and supporting evidence (photos, error messages, etc.).
3. Our support team will respond within 2–5 business days.

8. Contact Us

If you have any questions regarding this policy, please reach us at:
Email: support@infutureweb.com
Phone: +2547 0880 4480
Address: Runda Shopping Center, 1st Floor, Suite 007